Company Overview
Southern Campers is a campervan rental company based in Gore, New Zealand, also delivering to Invercargill, Dunedin, and Queenstown. Offering modern campervans for both short- and long-term rentals, their fleet accommodates groups ranging from 2 to 6 people, catering to adventurers exploring New Zealand's stunning landscapes. Southern Campers has been a valued client of VEVS since 2018, leveraging our car rental software to optimize their online presence and streamline operations.
Challenges
Southern Campers required a specialized website and booking system tailored to the campervan rental business. Their needs included:
- A user-friendly platform for real-time availability tracking.
- Enhanced features to promote customer engagement and facilitate marketing campaigns.
- A reservation system customized to align with specific pick-up and return schedules.
The VEVS Solution
VEVS partnered with Southern Campers to create a website that aligns with their business model and enhances the customer experience. Key improvements included:
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Guestbook Integration - Added a Guestbook app on the homepage, allowing customers to leave reviews and rate their experience, boosting trust and engagement.
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Marketing Support - Developed a custom CSV file export feature to enable Southern Campers to efficiently compile client contact details for promotional and marketing campaigns.
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Availability Calendar - Integrated a front-end availability calendar that displays rental availability for each campervan, providing transparency and improving the booking process.
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Custom Reservation System - Modified the car reservation system to allow bookings only during pre-defined pick-up and return hours, ensuring seamless operational management.
Results
With the VEVS car rental software powering their website, Southern Campers has achieved:
- Improved Customer Experience: Features like the availability calendar and guestbook enhanced transparency and customer trust.
- Streamlined Operations: The customized reservation system ensured efficient handling of campervan schedules.
- Boosted Marketing Capabilities: The CSV export tool enabled targeted promotional efforts, driving increased bookings and customer engagement.
- Enhanced Online Presence: A professional, user-friendly website solidified Southern Campers’ reputation as a reliable campervan rental provider in New Zealand.
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