Company Overview
CampRoutes is a motorhome rental company founded by two passionate motorhome travelers with extensive experience in road trips. Their mission is to offer customers an unparalleled motorhome journey with the same comfort and convenience as their own homes. Committed to providing the best living and travel conditions, CampRoutes emphasizes optimal customer satisfaction.
To achieve this, CampRoutes relies on their website, created with the VEVS Car Rental Website Builder, as a core component of their marketing and customer service.
Challenges
CampRoutes required a platform that catered specifically to the motorhome rental industry. While the VEVS car rental software is tailored for car rentals, it needed modifications to align with CampRoutes’ unique requirements, such as:
- Highlighting additional services like curated travel routes.
- Managing custom pick-up and return schedules and locations.
- Implementing tailored fees for out-of-hours or off-site services.
The VEVS Solution
After collaborative discussions, the VEVS development team delivered a customized solution for CampRoutes, modifying the standard car rental website to meet their specific needs. Key features included:
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Custom Pages - Developed dedicated "Extras" and "Routes" pages to showcase additional services and curated motorhome travel itineraries.
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Pick-Up & Return Customization - Modified the booking system to allow flexible pick-up and return hours tailored to motorhome rental requirements.
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Out-of-Hours Fee - Added a surcharge for bookings with pick-up or return times outside regular business hours, ensuring fair pricing for extended services.
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Non-Office Location Fee - Introduced an additional fee for pick-up and return services set at non-office locations, accommodating the convenience customers seek while covering operational costs.
Results
With the customized VEVS car rental software, CampRoutes achieved:
- Enhanced Customer Experience: The tailored features aligned perfectly with the expectations of motorhome renters, offering flexibility and convenience.
- Streamlined Operations: Custom fees and scheduling options enabled efficient management of off-hour and non-office location bookings.
- Improved Marketing Tools: The dedicated “Extras” and “Routes” pages effectively showcased value-added services, attracting more customers.
- Operational Transparency: Clear fee structures for out-of-hours and non-office location bookings built trust and improved customer satisfaction.
United States
Philippines
Australia
