Customer Care Service

Our Customer Care Team is always available to assist you in creating a 5-star website by offering excellent service.

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Start simple and add services per your needs

Start simple and add services per your needs

VEVS Website Builder is created as a do-it-yourself (DIY) solution that allows you to manage your website and online business without the need for IT know-how.

However, as providers of B2B solutions, we understand how critical it is to fit your business model and seamlessly integrate it.

For those of you who require additional services or functionalities, our team can assist you with:

Additional Services

Additional Services

You don’t need to be an IT expert to have a modern website. We will give you a hand!


Website Setup and Webmaster Services

Do you need some help setting up your VEVS website? Our knowledgeable customer service representatives will assist you with anything you need!

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Custom Modifications and Projects

Do you require a website that is tailored to your business model? Then, we'll make some custom changes and have one ready for you in no time!

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This is by far the best support I ever got from any company! Thanks for your quick and helpful reply! I now finished the boat rental software setting up, and I look forward to my first online customers.

Myron Stanakis
Owner
Santorini Boats, Greece

Thank you for your support throughout the website setup process! You have been very helpful, and genuinely it was a pleasure working with you. The outcome of the website is better than I have imagined in the first place, so once again, thank you for everything.

Tyrel Grant
Advance Vehicle Hire, London, UK

I purchased the VEVS boat booking software with some added features to suit my requirements and it worked perfectly! The boat reservation system is straightforward to use and is better than I could have hoped for.

I have been in business for many years and have never found anyone as helpful and obliging while also being very good at their job. I would recommend your service to anyone. Great job, guys! Keep it up!

Rony Blanc
Sales Manager
SunnyBoats Ltd, Haiti

Service Terms

The Standard Support Service is included in all pricing plans, and we deliver it as long as you are our client. Below is a description of the services included in the Standard Support package.

The Standard Support service does not include the following: live chat or online meetings and calls, consultancy and advice on adding third-party software, SEO, digital marketing, increasing traffic, web development services, webmaster changes, or any changes and tweaks to our software.

The Premium Support package enhances our support service. The services included in the Premium Support package are detailed below. We charge on a monthly bases for Premium Support and request a minimum of a six-month subscription.

The Premium Support package includes either 1-hour of live assistance or 30-mins of web development service per month. Unused service for the month cannot be transferred for the next month.

The customer support services are provided via our online ticket-based support system except for the online meetings/calls included in the Premium Support package or ordered.

We provide a support service every weekday (Monday to Friday) from 8:00 AM till 6:00 PM (GMT). However, the technical team monitors and serves emergency technical issues (website down) 24/7.

Live Assistance and Training services and all online meetings/calls related to customer support and website setup are only upon appointment.

We understand if you cannot show on a meeting for a personal or technical reason, and we will gladly rearrange it. However, in case of a second online meeting failure, we will charge $29 or hold (if the service is prepaid) and keep our rights to cancel the service.

We require you to handle all online meetings/calls (Live Assistance, Training, or any customer support and website setup service) via Zoom or Skype on your PC or laptop. Live Assistance, Training and Customer Support services require screensharing from one or both sides. Therefore mobiles and tablets as well as phone calls are not suitable for the service and will not be accepted.

Service Description

‘How to use the product’ & technical assistance via the ticket-based support system.

VEVS Customer Care Team will be happy to help you use our products. You can contact the team, and we will serve you and respond via our online ticket-based support system in the following cases:

  • questions you have on how to use the VEVS Website Builder solutions;
  • questions related to our service;
  • technical issues you face;
  • billing and account matters,

You can contact the support team via:

  • the Contact Us page;
  • through the ‘contact us’ form in the Help menu in your website admin (back-end) area;
  • or by using one of your already started ticket threads.

You will receive the VEVS team response in a designated ticket thread. In addition, for each message that our team sends, you will receive an email notification to the email address used to submit the form or to create the website installation.

Note that we use it to not only respond to your questions and requests but also to send you important information about your website or the service.

To avoid getting our support system email notifications for each of our messages to you, please add support@vevs.com to your address book or contacts list.

We also advise switching ON the browser notifications of the ticket - see the blue button on the top right-hand side of this page, next to the search field. You will be notified each time we send you a message here in the ticket thread. No advertorials will be sent.

For more advanced help review and consider our Premium Support package, Online Live Assitance, Online Training, Website Setup or Custom Modification services.

Up to 48 hours of response during our business hours

We do our best to serve you quickly and helpfully. Typically, our team will respond within a few hours during our business hours.

In case you report technical issues, please provide as much detailed information as you can - step by step guide on how you get to the issue, screenshots, reservation ID, email message forward, etc. That will help us review, replicate and locate the issue faster.

The technical team receives a notification for emergency technical issues (website down), and they start resolving them in less than one hour. Note that the technical team will not send you a message back confirming your report has been received or the issue resolved. If the issue requires your decision or collaboration, our customer care team will message you during business hours.

Knowledge base & Video tutorials

You can find instructions on how to set up and use our software, useful suggestions and advice in our knowledge base and video tutorials. We do our best to update and add new articles and tutorials to help you through the process.

You can find instructions and helpful information at:

Dedicated account manager

We will appoint an experienced account manager to your project who will lead your account and service. A dedicated account manager brings the advantage of knowing your business and project in-depth and providing faster and more efficient support and advice.

Priority support via our ticket-based support system

Client requests are served in a queue following the principle of ‘first come - first served’. The priority support will put your request on top of the list and speed up our support. We will usually respond within 1-2 hours during our business hours, and we promise a 24-hour response within business hours.

Discount on all new updates

Benefit from the most recent features and updates available for you at a discounted rate. You can find a list of new features which you can order at: https://www.vevs.com/whats-new.php

1 hour of live assistance

A call via Zoom or Skype to assist you in setting up your website, respond to your questions, help in resolving difficulties you meet, and communicate corner cases.

1 hour of live training

A call via Zoom or Skype to walk you through our software, train you on how to use it and respond to your questions. The service price includes up to 2 persons from your team.

Webmaster service

Our front-end developers can customise your website and deliver a unique design that matches your requirements.

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