EN
ESOut-of-hours fees are surcharges for pick-ups or drop-offs that take place outside a location's normal opening hours. You set a pick-up fee and a return fee for each location and each day of the week.
What they are for
When a customer collects or returns a vehicle outside your standard working hours, a member of staff usually has to be available outside their normal shift. Out-of-hours fees let you recover that cost by charging extra when the pick-up or drop-off falls outside opening hours.
Where to access them
In the admin area, open the Fees & Taxes section, then Location Fees → Out-of-hours Fees. The page shows a grid:
- Each row is a day of the week (Monday through Sunday).
- Each column is a location.
- Each cell contains two amounts: an Out-of-hours Pick-up fee and an Out-of-hours Return fee.
Main settings
Collect out-of-hours fees
A switch at the top of the page controls whether these fees are charged at all.
- On – the fee grid is shown and out-of-hours fees are added to bookings.
- Off – the grid is hidden and no out-of-hours fees are collected, even if amounts were previously entered.
Set same price
A switch on the day column lets you use one fee for every day instead of a different fee per day.
- Off (default) – you set each day's fees individually in its own row.
- On – the day rows are replaced by a single row called "Set the same fee for all days", where one pick-up fee and one return fee per location is applied to every day.
How to use it
- Make sure Collect out-of-hours fees is switched on.
- Choose whether to set a different fee per day or the same fee for all days.
- For each location and day, enter an Out-of-hours Pick-up fee and/or an Out-of-hours Return fee.
- Click Save.
To speed things up, small buttons on each location column and each day row let you set or reset the fees for that column or row at once.
What happens next
- After saving, the fees apply when a pick-up or drop-off is scheduled outside a location's opening hours.
- The appropriate pick-up or return fee is added based on the location and day of the week.
- Your changes are recorded, and you can review them later under History.
- You can add internal Notes to this page for your team.
Important behavior and special cases
- Whether a location can accept out-of-hours pick-ups or drop-offs is controlled in the location's working hours, not here. If a location does not allow out-of-hours pick-ups or drop-offs, its column shows "Out-of-hours not available for: Pick-up" or "Drop-off" and the corresponding field is hidden.
- Fee amounts must be positive numbers (up to two decimal places). Negative or non-number entries are ignored.
- If you leave a field empty, no fee is charged for that location and day.
- If the Collect out-of-hours fees switch is off, the system ignores all configured amounts until you switch it back on.
- If no locations exist, the grid cannot be shown; you must create those first.