‘How to use the product’ & technical assistance via the ticket-based support system.
VEVS Customer Care Team will be happy to help you use our products. You can contact the team, and we will serve you and respond via our online ticket-based support system in the following cases:
- questions you have on how to use the VEVS Website Builder solutions;
- questions related to our service;
- technical issues you face;
- billing and account matters,
You can contact the support team via:
- the Contact Us page;
- through the ‘contact us’ form in the Help menu in your website admin (back-end) area;
- or by using one of your already started ticket threads.
You will receive the VEVS team response in a designated ticket thread. In addition, for each message that our team sends, you will receive an email notification to the email address used to submit the form or to create the website installation.
Note that we use it to not only respond to your questions and requests but also to send you important information about your website or the service.
To avoid getting our support system email notifications for each of our messages to you, please add firstname.lastname@example.org to your address book or contacts list.
We also advise switching ON the browser notifications of the ticket - see the blue button on the top right-hand side of this page, next to the search field. You will be notified each time we send you a message here in the ticket thread. No advertorials will be sent.
For more advanced help review and consider our Premium Support package, Online Live Assitance, Online Training, Website Setup or Custom Modification services.
Up to 48 hours of response during our business hours
We do our best to serve you quickly and helpfully. Typically, our team will respond within a few hours during our business hours.
In case you report technical issues, please provide as much detailed information as you can - step by step guide on how you get to the issue, screenshots, reservation ID, email message forward, etc. That will help us review, replicate and locate the issue faster.
The technical team receives a notification for emergency technical issues (website down), and they start resolving them in less than one hour. Note that the technical team will not send you a message back confirming your report has been received or the issue resolved. If the issue requires your decision or collaboration, our customer care team will message you during business hours.
Knowledge base & Video tutorials
You can find instructions on how to set up and use our software, useful suggestions and advice in our knowledge base and video tutorials. We do our best to update and add new articles and tutorials to help you through the process.
You can find instructions and helpful information at:
Dedicated account manager
We will appoint an experienced account manager to your project who will lead your account and service. A dedicated account manager brings the advantage of knowing your business and project in-depth and providing faster and more efficient support and advice.
Priority support via our ticket-based support system
Client requests are served in a queue following the principle of ‘first come - first served’. The priority support will put your request on top of the list and speed up our support. We will usually respond within 1-2 hours during our business hours, and we promise a 24-hour response within business hours.
Discount on all new updates
Benefit from the most recent features and updates available for you at a discounted rate. You can find a list of new features which you can order at: https://www.vevs.com/whats-new.php
1 hour of live assistance
A call via Zoom or Skype to assist you in setting up your website, respond to your questions, help in resolving difficulties you meet, and communicate corner cases.
1 hour of live training
A call via Zoom or Skype to walk you through our software, train you on how to use it and respond to your questions. The service price includes up to 2 persons from your team.
Our front-end developers can customise your website and deliver a unique design that matches your requirements.